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GoToAssist Corporate 11.9.0.1280

Citrix Online, a division of Citrix Systems, Inc. – Shareware – Windows

Streamline Remote Support with GoToAssist Corporate

Elena Angelini

GoToAssist Corporate by Citrix Online provides robust tools for efficient remote support and troubleshooting.
image/svg+xml 2024 Editor's Rating

GoToAssist Corporate by Citrix Online, a division of Citrix Systems, Inc., is a remote support and IT management software that empowers IT professionals and support teams to deliver efficient and secure remote assistance to end-users and customers. This robust software solution offers a range of features to facilitate troubleshooting, issue resolution, system maintenance, and support ticket management in a remote environment.

One of the key features of GoToAssist Corporate is its remote access functionality, which allows IT professionals to connect to end-user devices or servers remotely to diagnose problems, troubleshoot issues, and provide real-time support. By establishing secure connections across different operating systems and networks, users can resolve technical issues efficiently without being physically present.

GoToAssist Corporate offers live chat and screen sharing capabilities for seamless communication between IT support staff and end-users during remote assistance sessions. Users can chat with customers, share screens to demonstrate solutions visually, and collaborate on troubleshooting steps in real-time to improve issue resolution and user experience.

The software provides diagnostic tools for gathering system information, analyzing hardware and software configurations, and identifying root causes of technical issues remotely. By accessing detailed system data and performance metrics from end-user devices, IT professionals can troubleshoot issues faster, make informed decisions, and optimize system performance effectively.

GoToAssist Corporate includes incident management features for tracking support tickets, monitoring service requests, and managing customer inquiries efficiently. Users can create support cases, assign ticket priorities, update statuses, add notes, and track resolutions to ensure timely response and resolution for customer issues.

With GoToAssist Corporate's security and compliance features, users can deliver remote support securely while maintaining data privacy and meeting regulatory requirements. The software offers encryption protocols, access controls, session recording options, and audit trails to protect sensitive information during remote connections and support sessions.

GoToAssist Corporate by Citrix Online, a division of Citrix Systems, Inc., is a comprehensive remote support and IT management software solution that enables IT professionals to deliver efficient, secure, and responsive remote assistance to end-users and customers. With its remote access capabilities, chat and screen sharing tools, diagnostic features, incident management functionalities, and security safeguards, GoToAssist Corporate provides a powerful platform for delivering high-quality remote support services and enhancing overall IT service delivery processes.

Overview

GoToAssist Corporate is a Shareware software in the category Miscellaneous developed by Citrix Online, a division of Citrix Systems, Inc..

It was checked for updates 283 times by the users of our client application UpdateStar during the last month.

The latest version of GoToAssist Corporate is 11.9.0.1280, released on 10/08/2018. It was initially added to our database on 05/20/2009. The most prevalent version is 11.9.0.1280, which is used by 33% of all installations.

GoToAssist Corporate runs on the following operating systems: Windows.

Users of GoToAssist Corporate gave it a rating of 2 out of 5 stars.

Pros

  • Robust remote support features including screen sharing, file transfer, and remote control
  • Integration with service desk platforms for streamlined incident resolution
  • Secure connections with end-to-end encryption and multi-factor authentication
  • Customizable reporting and monitoring capabilities for tracking support activities
  • Compatibility with Windows, Mac, Android, and iOS devices

Cons

  • Relatively high pricing compared to some competitors in the market
  • Can be resource-intensive and may require a dedicated IT team for implementation and maintenance
  • Updates and changes to the platform can occasionally cause compatibility issues with existing systems
  • Learning curve for new users can be steep due to the extensive feature set

FAQ

What is GoToAssist Corporate?

GoToAssist Corporate is a remote support and IT management tool for small and large businesses alike.

What does GoToAssist Corporate offer?

GoToAssist Corporate offers remote access, unattended support, system diagnostics, and IT resource management.

Can GoToAssist Corporate be used on a mobile device?

Yes, GoToAssist Corporate can be accessed via a mobile app available on iOS and Android devices.

How secure is GoToAssist Corporate?

GoToAssist Corporate uses industry standard encryption protocols and features advanced security options such as two-factor authentication.

Can multiple technicians access a single session with GoToAssist Corporate?

Yes, multiple technicians can collaborate on a single session using the Multi-Technician Support feature.

What types of devices can be supported with GoToAssist Corporate?

GoToAssist Corporate can support Windows and Mac OS desktops, laptops, and servers, as well as iOS and Android mobile devices.

Can GoToAssist Corporate be integrated with other IT management tools?

Yes, GoToAssist Corporate offers integrations with commonly used IT management tools such as ServiceNow and Salesforce.

What is the pricing for GoToAssist Corporate?

Pricing for GoToAssist Corporate varies depending on the number of technicians who will be using the tool. Contact Citrix for more information.

Is there a free trial for GoToAssist Corporate?

Yes, there is a free trial available for GoToAssist Corporate. Contact Citrix or sign up online to start your free trial.

Does GoToAssist Corporate offer training and support resources?

Yes, GoToAssist Corporate offers various training and support resources, including documentation, user forums, and technical support.


Elena Angelini

Elena Angelini

I'm Elena, your go-to software reviewer at UpdateStar and tech enthusiast. Whether you're a user seeking the latest software titles or software news I've got you covered. When I'm not diving into the latest software, you can find me exploring nature trails, camping under the stars, or competing in online multiplayer games. My reviews are designed to be fun, engaging, and packed with all the details you need to make informed decisions.

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