GoToAssist Corporate 11.9.0.1280

GoToAssist Corporate by Citrix Online, a division of Citrix Systems, Inc., is a remote support and IT management software that empowers IT professionals and support teams to deliver efficient and secure remote assistance to end-users and customers. This robust software solution offers a range of features to facilitate troubleshooting, issue resolution, system maintenance, and support ticket management in a remote environment.

One of the key features of GoToAssist Corporate is its remote access functionality, which allows IT professionals to connect to end-user devices or servers remotely to diagnose problems, troubleshoot issues, and provide real-time support. By establishing secure connections across different operating systems and networks, users can resolve technical issues efficiently without being physically present.

GoToAssist Corporate offers live chat and screen sharing capabilities for seamless communication between IT support staff and end-users during remote assistance sessions. Users can chat with customers, share screens to demonstrate solutions visually, and collaborate on troubleshooting steps in real-time to improve issue resolution and user experience.

The software provides diagnostic tools for gathering system information, analyzing hardware and software configurations, and identifying root causes of technical issues remotely. By accessing detailed system data and performance metrics from end-user devices, IT professionals can troubleshoot issues faster, make informed decisions, and optimize system performance effectively.

GoToAssist Corporate includes incident management features for tracking support tickets, monitoring service requests, and managing customer inquiries efficiently. Users can create support cases, assign ticket priorities, update statuses, add notes, and track resolutions to ensure timely response and resolution for customer issues.

With GoToAssist Corporate's security and compliance features, users can deliver remote support securely while maintaining data privacy and meeting regulatory requirements. The software offers encryption protocols, access controls, session recording options, and audit trails to protect sensitive information during remote connections and support sessions.

GoToAssist Corporate by Citrix Online, a division of Citrix Systems, Inc., is a comprehensive remote support and IT management software solution that enables IT professionals to deliver efficient, secure, and responsive remote assistance to end-users and customers. With its remote access capabilities, chat and screen sharing tools, diagnostic features, incident management functionalities, and security safeguards, GoToAssist Corporate provides a powerful platform for delivering high-quality remote support services and enhancing overall IT service delivery processes.